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Ready to make United Airlines Reservations but unsure where to begin?
Indeed, United makes it simple. You can book online, through the mobile app, by phone, or at the airport. Moreover, you can change your flight in just four steps on united.com or the app.
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We’ve created this complete guide to walk you through every step of making a United reservation. Whether you’re booking your first flight or managing an existing reservation, we’ll cover booking methods, fare options, MileagePlus miles, and important policies you need to know.
Comparing United Airlines Fare Types Side by Side
| Fare Type | Carry-On | Seat Selection | Checked Bags | Changes | Refunds | Upgrades |
|---|---|---|---|---|---|---|
| Basic Economy (Domestic) | No* | Assigned | Fee applies** | Not allowed | Partial credit | Not eligible |
| Basic Economy (International) | Yes | Assigned | Varies by route | Not allowed | Partial credit | Not eligible |
| Economy | Yes | Included | Fee applies | Allowed | Travel credit | Eligible |
| Economy Plus | Yes | Included | Fee applies | Allowed | Travel credit | Eligible |
| Premium Plus (Base) | Yes | For a fee | 1 free | Allowed | Non-refundable | Not available |
| Premium Plus (Standard) | Yes | Included | 2 free | Allowed | Travel credit | Eligible |
| Premium Plus (Flexible) | Yes | Included | 2 free | Allowed | Fully refundable | Eligible |
| United First/Business | Yes | Included | 2 free | Allowed | Varies by fare | Included |
*Exceptions for Premier members and United credit cardholders
**USD 45.00 prepaid, USD 50.00 lobby, USD 75.00 gate for tickets purchased after April 3, 2026
United Airlines Reservations: Key Takeaways
Booking directly through United.com or the mobile app eliminates third-party fees and gives you full control over managing, changing, or canceling your reservation instantly without intermediary delays.
Understanding fare types is crucial: Basic Economy saves money but restricts carry-ons and seat selection, while standard Economy and premium cabins offer flexibility, free changes, and additional perks worth the price difference.
United’s 24-hour cancelation policy provides a full refund without fees when you book at least seven days before departure and cancel within 24 hours—but this protection only applies to direct United bookings.
MileagePlus members with eligible United credit cards save at least 10% on award flights, enjoy last-seat availability with no blackout dates, and can combine miles with cash for maximum booking flexibility.
Most United tickets now allow free flight changes for domestic and international routes originating in the U.S., though Basic Economy requires upgrading to standard Economy before modifications are permitted.
Understanding United Airlines Reservation System
What United Airlines Reservations Include
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A United flight reservation gives you more than just a seat on a plane. When you book, you secure your travel dates, flight times, and fare type.
United offers flexible booking policies that set it apart. You can cancel within 24 hours of purchasing for a full refund without fees. This applies whether you book with cash or MileagePlus miles.
Change fees no longer apply to most United tickets. If you fly Economy, Economy Plus, or premium cabin, change fees are waived for domestic U.S. flights, routes to Mexico and the Caribbean, and international flights starting in the U.S..
However, Basic Economy tickets require an upgrade to Economy before you can make changes. International flights not originating in the U.S. still have change fees.
The 24-hour cancelation policy follows specific rules:
- Book your flight at least one week before departure
- Cancel within 24 hours of making the reservation
- Cancel all flights for all passengers on the booking
- Partial cancelations don’t qualify for this policy
United reservations also include standby options. You can join the standby list for free to catch an earlier flight on your travel day. This flexibility works well for business travelers with changing schedules.
Who Can Book United Flights
Anyone can make a United Airlines reservation. You don’t need membership status or special credentials to book flights.
Adults can book tickets for themselves, children, or other travelers. Parents and guardians handle reservations for minors traveling alone through United’s unaccompanied minor service.
Business travelers often book through corporate accounts with negotiated rates. Travel arrangers can make reservations on behalf of employees using company payment methods.
MileagePlus members access additional booking options. They can reserve award flights using miles, combine miles with cash, or upgrade existing reservations through the program.
Groups of ten or more passengers require special group bookings. United’s group desk handles these reservations with different policies and pricing structures.
Why Book Directly with United
Booking through united.com or the United app gives you significant advantages over third-party sites. The 24-hour cancelation policy only applies to direct United bookings.
Third-party agents may require you to handle changes through them, not United. For example, if your flight falls under a weather waiver, you must contact the booking agency instead of managing it directly through United’s website.
Travel agencies often charge additional fees beyond United’s standard charges. These booking and change fees increase your total cost without adding value.
Direct bookings make reservation management simpler. You can view, modify, and cancel on united.com without intermediaries. The process takes just a few clicks compared to phone calls with third-party agents.
Status benefits apply more reliably with direct bookings. When you book through United, your ticket uses United’s fare rules, ensuring proper mileage earning and upgrade eligibility.
Moreover, same-day changes require phone calls when booked through third parties. Direct bookings let you handle these changes online instantly.
Travel credits from canceled flights are easier to use with direct bookings. You can apply them to future trips through your United account without contacting external agencies.
Unlike third-party sites, United doesn’t add hidden fees or bulk fare restrictions. Some travelers have discovered unexpected limitations in OTA bookings that weren’t disclosed upfront.
Customer service becomes straightforward when you book directly. You work with one company instead of coordinating between the airline and a booking agent. This matters most when flight disruptions occur and you need immediate assistance.
Ways to Make a United Airlines Reservation
United offers multiple channels to book flights, each with different features and costs. Choosing the right method depends on your needs and preferences.
Book Online at United.com
You can purchase tickets on united.com without extra fees. This makes online booking the most cost-effective option. The website stays accessible 24 hours a day for reservations.
After booking, you manage your trip by navigating to My trips. This portal lets you modify flights, add services, or view confirmation details.
The online booking process walks you through flight selection, passenger details, seat choices, and payment. You receive instant confirmation once payment processes successfully.
United’s website shows real-time availability across all fare classes. You can compare prices, flight times, and connection options before committing.
Use the United Mobile App
The United mobile app provides comprehensive booking and travel management features. You can plan, book, and manage every aspect of your journey through the application.
Check-in for flights becomes simple through the app. Get your boarding pass and pay for bags ahead of time. The terminal guide helps you navigate airports more easily.
Change seats or flights when something better becomes available. The app updates options in real time based on availability.
Talk, text, or video chat with an agent for questions about your trip. This direct communication channel resolves issues without phone calls.
The app sends notifications about gate changes, delays, and boarding times. You keep all travel documents in one place on your mobile device.
Call United Customer Service
Phone reservations carry a USD 25.00 service fee. This charge applies when booking through an agent by telephone.
Call this method if you need assistance with complex itineraries or special requests. Agents handle multi-city trips, group bookings, and unique travel situations.
Phone agents access the same inventory as online channels. They can explain fare differences, policy questions, or help with technical booking issues.
Customer service representatives assist with international documentation requirements. They verify passport information and visa needs during booking.
Visit an Airport Ticket Counter
Airport ticket counters charge USD 50.00 for new bookings. This represents the highest service fee among United’s booking channels.
Alternatively, City Ticket Offices charge USD 10.00 for reservations. These locations offer in-person service at lower costs than airport counters.
Airport counters help with last-minute travel needs. You can book flights departing within hours and receive immediate assistance with baggage.
Ticket agents handle same-day changes and standby requests at the counter. They process payments, print boarding passes, and answer policy questions face-to-face.
In particular, travelers with complex situations benefit from counter service. Agents resolve payment issues, documentation problems, or special accommodation requests in person.
Book Through Travel Agencies
Travel agencies provide another booking option, particularly for vacation packages. United Vacations works with agencies that specialize in destination expertise.
The 500 Club designation identifies agencies that have become experts on destinations and resorts United Vacations offers. These agencies sell more vacations than others through extensive planning expertise.
500 Club agencies help ensure wonderful travel experiences for you and your family. Their skilled travel professionals bring dedicated service to vacation planning.
You can find a travel agent by clicking My UV from the top navigation bar and selecting Find a travel agent. This directory connects you with qualified professionals.
Some award trip rules specify booking through local travel agencies. Agencies handle both flight and car rental reservations under these requirements.
Travel agents add value through personalized service and destination knowledge. They coordinate complex itineraries and handle special requests on your behalf.
Complete Guide to Booking Your United Flight
Step 1: Enter United Airlines Reservations Details
Navigate to the flight search form on united.com. You’ll select your trip type first: roundtrip, one-way, or multi-city.
Enter your departure city in the “From” field. The “To” field requires your destination. Both fields offer a “Search nearby airports” option for flexibility.
Choose your travel dates using the calendar selector. The “Flexible dates” option shows prices across multiple days for better deals.
Subsequently, select the number of travelers. Click the travelers field to specify adults, children, and infants traveling with you.
Pick your cabin preference: Economy/Premium Economy or Business/First. You can also filter by fare type, selecting lowest available or fully refundable fares.
Additional search preferences include nonstop flights only, specific airlines, upgrade types, and promotion codes. You can even indicate preferred connections or connections to avoid.
For instance, travelers with pets select the number of pets in cabin during this step. United allows one pet per adult in a reservation.
Step 2: Select Flight and Fare Class
Search results display available flights with fare classes listed under each ticket type. A flight from Chicago to Frankfurt might show T in economy, R in premium economy, and Z in business.
Expert Mode in your profile settings reveals complete fare class details when searching flights. This feature helps you see fare bucket availability.
Note that fare classes affect mileage earning and upgrade eligibility. A Basic Economy passenger with an ‘N’ ticket earns fewer miles than a business traveler with a full-fare ‘Y’ ticket.
Compare different fare options side by side. Domestic flights often show three economy choices: Basic Economy with limited perks, standard Economy, and Flexible Economy as a fully refundable option.
Advanced search lets you specify fare classes. Enter desired codes in the “Fare class” box to view only those options alongside regular results.
Step 3: Add Passenger Information
Fill out complete details for each traveler. This includes full legal names matching government-issued identification documents.
Add your MileagePlus number during this step. You can enter it on the traveler information page even when booking with myUAdiscount.
International travelers must provide passport information. Advance Passenger Information (API) includes passport details and contact information required by authorities before travel.
Provide API for each passenger traveling with you. Inaccurate or incomplete data could delay your journey at check-in or with immigration authorities.
Step 4: Choose Seats and Add Extras
Seat selection appears after entering passenger information. You can choose seats on most United and United Express flights in all cabins, except Basic Economy.
Basic Economy passengers either pay for seat assignment starting at USD 15.00 per flight or wait until check-in for random assignment. Preferred seating starts at USD 24.00 for standard economy and USD 36.00 for Basic Economy.
Economy Plus seats offer extra legroom with variable pricing starting at USD 29.00 per person, per flight. Premium Plus and business class fares include seat selection at no additional cost.
Travel bundles appear during checkout. Available bundles include preferred seating, checked bags, Economy Plus seats, Priority Boarding, United Club passes, and Wi-Fi Day Pass.
Step 5: Review and Pay
Review your entire itinerary, passenger details, seats, and extras. Verify all information before proceeding to payment.
United accepts multiple payment methods. Major credit cards include American Express, Discover, MasterCard, JCB, and Diners Club. Additionally, United accepts Visa, AliPay, Apple Pay, PayPal, UnionPay, Paze, and Pix.
FlexPay allows payment over time with budget-friendly monthly installments. Select FlexPay at checkout and complete a quick application without leaving the payments page.
Money + Miles lets you combine MileagePlus miles with cash. Choose the number of miles to redeem and pay the remaining balance with money.
Step 6: Receive Your Confirmation
Check your email for confirmation after completing payment. If you haven’t received it, check your spam or junk folder.
Your confirmation includes a United confirmation number. You need this number to view your reservation online. Alternatively, you can check in using the 13-digit ticket number beginning with ‘016’.
Save your reservation to My trips for easy access. If you booked directly with United, it appears in your account automatically. Bookings made elsewhere can be saved by selecting “Save to my trips” while viewing the reservation.
Choosing the Right United Fare for Your Trip
“Continuous pricing is the process of dynamically adjusting fares in response to contextual signals.” — IATA, International Air Transport Association
Selecting the right United Airlines fare type affects your travel experience significantly. Each option offers different restrictions, benefits, and pricing structures worth understanding before booking.
Understanding United Airlines Basic Economy Restrictions
Basic Economy represents United’s lowest-priced fare class. You save money but accept meaningful limitations on flexibility and amenities.
Carry-on bags aren’t included on domestic flights. You’re allowed one personal item measuring no more than 9 x 10 x 17 inches.
Specifically, flights to South America, across the Atlantic, and to international destinations across the Pacific allow free carry-on bags. Most Pacific routes also include one free checked bag.
Bringing a carry-on on restricted routes triggers gate check fees. For tickets purchased on or after April 3, 2026, fees start at USD 45.00 prepaid, USD 50.00 in the lobby, and USD 75.00 at the gate.
United assigns your seat before boarding. Families traveling with up to two children under 12 can select seats next to the first adult for free.
You board in the last group unless exceptions apply. Changes aren’t allowed, but cancelations yield partial travel credits after the 24-hour window[153].
As of April 2, 2026, Basic Economy tickets no longer earn MileagePlus miles for most members. Only Premier elites and eligible United credit card holders continue earning miles, though at reduced rates[153].
MileagePlus Premier members and United co-branded credit cardholders bypass many restrictions. They receive free carry-on bags, priority boarding, and continued mileage earning[153].
United Airlines Economy and Economy Plus Benefits
Standard Economy includes one free carry-on bag and one personal item. You choose your seat at booking and change flights after booking without fees.
Economy Plus provides up to six inches of extra legroom. These seats position you near the front of the Economy section for easier exit.
Economy Plus seats are priced individually per flight segment. Fees vary based on flight length and travel markets, typically ranging from USD 19.00 to USD 79.00.
MileagePlus Premier members access Economy Plus seats for free at different times. Premier Platinum and Premier 1K get free access at booking for themselves and up to eight companions[162].
Premier Gold members receive free Economy Plus at booking for themselves and one companion[162]. Premier Silver members and one companion get complimentary access upon check-in[162].
Economy Plus subscriptions let you sit in these seats on every eligible flight for a year. Pricing starts at USD 599.00, increasing to USD 799.00 beginning August 1, 2026.
United Airlines Premium Cabin Options
United First operates on flights within the U.S., territories including Alaska and Hawaii, Canada, and the Caribbean. United Business serves international flights between the U.S. and Latin America.
Premium cabin tickets include two free checked bags and Premier Access benefits. Premier Access provides priority check-in, exclusive security lanes, priority boarding, and priority bag handling.
Meals vary by flight distance. Flights under 300 miles offer free alcoholic drinks. Routes between 300-900 miles add sweet and savory snacks.
Flights over 900 miles include mixed nuts, hot entrées with salad and bread, dessert, and free alcoholic drinks. Routes exceeding 1,190 miles add pre-arrival snacks.
Beginning spring 2026, United Premium Plus offers three fare tiers. Base provides the lowest price with seat selection for a fee and one checked bag.
Standard includes free seat selection, two checked bags, and upgrade eligibility with money, miles, or PlusPoints. Tickets qualify for travel credits when canceled.
Flexible fares offer full refundability with all Standard benefits included. Correspondingly, these tiers apply to United Polaris on select transcontinental and Hawaii flights.
United Polaris Standard and Flexible fares on select routes include United Polaris lounge access. Base Polaris passengers still access the United Club.
Using United MileagePlus Miles for Your Reservation
“You want to get points for doing things that you’re already doing, like buying gas and groceries and paying your utilities bill, and not pay more than the miles are worth.” — Eric Stoen, Travel expert and frequent flyer
MileagePlus members access multiple ways to use miles for United flight reservations. Award flights, partial miles payments, and upgrades each follow different processes and rules.
How to Search for United Award Flights
Sign in to your MileagePlus account on united.com before searching. United displays award availability only after you log in.
Enter your trip details and select ‘Find flights’. United shows available flights across different cabins with award prices for your search.
Award prices appear for nearby dates across the top of the page. This calendar view helps you spot lower-priced award options on flexible travel dates.
MileagePlus members with eligible United credit cards save at least 10% on all United flights booked with miles. Cardmembers with Premier status save at least 15%.
All award prices show one-way costs. This pricing structure gives you flexibility when planning trips.
Booking United Airlines with Miles Only
United offers last seat availability on all United and United Express flights. If there’s an open seat, you can book it with miles.
This unrestricted access applies even when booking the last available seat on a plane. No blackout dates limit your redemption options on United-operated flights.
Search for Star Alliance partner flights using your miles. United partners with multiple airlines, giving you access to over 1,000 destinations worldwide.
Dynamic pricing applies to some routes while fixed award charts govern others. Partner awards follow published award charts for predictable redemption rates.
Combining Miles and Cash
Money + Miles lets you pay with both miles and money on the same ticket. Choose this option when you lack enough miles for a full award flight.
All MileagePlus members with miles in their accounts can use this feature. Buy tickets for yourself or others on United, United Express, and select partner flights.
Search for flights normally, then switch the display from money to Money + Miles at the top of the page. Select your flight and choose the number of miles to redeem at checkout.
Miles redeem at approximately 1 cent per mile for cardholders. For instance, using 11,000 miles removes USD 110.00 from the ticket price.
Alternatively, adjust the miles amount during final checkout. The value remains consistent regardless of how many miles you redeem.
Upgrading Your Existing United Airlines Reservations
MileagePlus Upgrade Awards have limited availability and face capacity controls. You cannot use them on award tickets, deeply discounted fares, Basic Economy, or certain promotional tickets.
Sign in to your MileagePlus account and select ‘Advanced search’. Choose ‘MileagePlus Upgrade Awards’ as your award type, enter search criteria, and select ‘Find flights’.
For existing reservations, sign in and request upgrades online. You can likewise call reservations, the Premier Priority Desk, or speak with airport agents.
Look for confirmed upgrades rather than waitlist options. Confirmed upgrades process immediately, while waitlist upgrades clear closer to departure based on availability and status.
Star Alliance Upgrade Awards work for yourself and up to four people on select partner airlines. All travelers must share the same itinerary. Request until 24 hours before departure with an existing partner reservation.
Managing and Changing Your Reservation
Accessing your United flight reservation after booking requires your confirmation number or ticket number. You’ll manage modifications through multiple channels based on your needs.
How to View Your Reservation
Find your trip under My trips on united.com or the app. Enter your confirmation number, a 6-digit code with letters and numbers.
Third-party bookings require the confirmation code provided by that site. Alternatively, check in using your 13-digit ticket number starting with “016”.
United Airlines Same-Day Change Options
Change your flight at no cost on united.com or the United app within 24 hours of departure. Select “Change flight” under My trips, edit your flight, and choose a new option.
Your new flight must share the same airports and depart within 24 hours before or after the original. Premier members may change for free if their original class remains available.
Join standby lists for free to catch earlier flights. Seats assign automatically 30 minutes before domestic flights and 60 minutes before international departures.
Canceling Your Flight
Cancel through My trips by selecting “Cancel flight” and confirming your choice. You’ll receive options for travel credit or refund upon confirmation.
Award tickets booked with miles can be canceled anytime before departure. Miles redeposit without fees unless you miss the flight entirely.
Adding Baggage After Booking
Prepay for checked bags under My trips by selecting your trip and choosing “Add checked bag”. Prepaying more than 24 hours before departure saves money on some routes.
Navigate to Manage Reservations and select “Add Bags” to include luggage.
Seat Selection and Changes
Change seats on most United flights anytime before boarding through united.com or the app. Basic Economy passengers can only buy Economy Plus seats at check-in.
Monitor seat maps frequently to snag better options. You can modify seats until approximately 45 minutes before departure.
Requesting Special Assistance
Request accessible seating, aisle wheelchairs, movable armrests, or companion seating for free. Submit requests at least one week before your flight by calling 1-800-228-2744.
Important Reservation Policies You Should Know
United 24-Hour Cancellation Window
United’s 24-hour booking policy permits full refunds without fees when specific conditions apply. Book your flight at least seven days before departure.
Cancel within 24 hours from your exact booking time. This window applies to all passengers on the reservation. Partial cancelations don’t qualify for refunds.
Travel Credit Rules
Future flight credits appear when you cancel non-refundable tickets. These credits remain valid for twelve months from the original ticket issue date.
Travel certificates offer more flexibility and last 24 months from issuance. Moreover, certificates transfer to anyone, while future flight credits typically stay with the original passenger.
International Travel Documentation
Passports are required for all international air travel. Some countries demand six months validity remaining before expiration.
Non-U.S. citizens visiting America probably need visas. ESTA authorization applies to Visa Waiver Program travelers, taking up to 72 hours for processing.
Baggage Allowance by Fare Type
Economy passengers check bags starting at USD 45.00 prepaid. Premium cabins include two free checked bags.
Weight limits reach 50 pounds for economy and 70 pounds for premium cabins. Overweight fees range from USD 100.00 to USD 200.00.
Payment Methods Accepted
United accepts major credit cards including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, PayPal, Apple Pay, AliPay, UnionPay, Paze, and Pix work online.
Cash payments aren’t accepted at airports anymore.
Common Reservation Issues and Solutions
Booking issues disrupt travel plans, yet most problems have straightforward solutions. Knowing how to resolve common errors saves time and reduces stress.
Payment Declined Problems
Payment errors appear when United’s system cannot process your transaction. Try the mobile app if browser payment fails.
Clear your browser cache and cookies first. Check that all required fields are filled, including card expiration dates.
Contact customer support through chat if errors persist. Representatives process transactions manually when technical issues prevent online completion.
Reservation Not Found
Sign in to your MileagePlus account to view bookings automatically. Third-party reservations require the 6-digit confirmation code.
Check your email spam folder if confirmation hasn’t arrived. Use your 13-digit ticket number starting with “016” as an alternative lookup method.
Wrong Passenger Name
Call United immediately after noticing name errors. Minor spelling corrections within 24 hours often process without fees.
United allows name changes up to 2 hours before departure for $200. Bring your passport or ID to the airport early for verification.
Duplicate Bookings
United prohibits duplicate reservations for identical routes and dates. The system automatically cancels detected duplicates without notice.
Flight Schedule Changes
Schedule changes exceeding 30 minutes qualify for free rebooking. Your new flight must depart within 24 hours from the same airport.
Request refunds for significant schedule changes affecting your plans.
Troubleshooting Tips
Clear browser cache when booking systems show repeated search errors. Switch between devices if one platform malfunctions consistently.
Conclusion
You now have everything needed to book your United Airlines flight with confidence. We’ve walked you through booking methods, fare options, MileagePlus benefits, and key policies.
Above all, remember that booking directly through united.com saves you money and gives you better control. You can modify trips instantly without third-party delays.
Start by comparing fare types that match your travel needs. Economy Plus offers extra comfort, while Basic Economy keeps costs low.
As can be seen, United’s flexible policies make travel planning simpler. The 24-hour cancelation window protects your purchase, and free flight changes provide peace of mind.
Book your next United flight today and travel with confidence.
FAQs
Q1. Can I cancel my United Airlines flight within 24 hours of booking?
Yes, you can cancel your United flight within 24 hours of booking for a full refund without fees, as long as you booked at least one week before departure. This policy applies to all passengers on the reservation, but partial cancelations don’t qualify.
Q2. What’s the difference between Basic Economy and regular Economy on United?
Basic Economy is United’s lowest-priced fare but comes with restrictions like no carry-on bag on domestic flights (only a personal item), assigned seating at check-in, and no changes allowed. Regular Economy includes a free carry-on bag, seat selection at booking, and the ability to make changes without fees.
Q3. How do I find my United Airlines reservation if I lost my confirmation?
You can find your reservation by signing into your MileagePlus account on united.com or the app, where it will appear automatically. Alternatively, use your 6-digit confirmation number or your 13-digit ticket number starting with “016” to look up your booking. Check your email spam folder if you haven’t received the confirmation.
Q4. Does United charge fees to change flights?
United has eliminated change fees for most tickets including Economy, Economy Plus, and premium cabin fares on domestic U.S. flights, routes to Mexico and the Caribbean, and international flights starting in the U.S. However, Basic Economy tickets require an upgrade to Economy before changes can be made.
Q5. What payment methods does United Airlines accept for booking flights?
United accepts major credit cards including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. You can also pay using PayPal, Apple Pay, AliPay, UnionPay, Paze, and Pix when booking online. Cash payments are no longer accepted at airports.
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This article is for informational purposes only. We are not affiliated with United Airlines. Always check official airline sources for the latest updates.
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