The British Airways refund policy gives passengers legal rights to refunds when the airline cancels flights. You can choose between re-routing or a full refund regardless of ticket type when British Airways initiates cancellation. For voluntary cancellations, refund eligibility depends on your fare type.
Refundable tickets allow cancellations with full refunds, while non-refundable tickets typically don’t qualify unless cancelled within 24 hours of booking. You can request refunds through the ‘Manage My Booking’ feature on the British Airways website. Processing times vary based on the refund type and payment method used.
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What Are the Key Highlights of the British Airways Refund Policy?
- Legal protection applies to all passengers when British Airways cancels flights, regardless of ticket type purchased
- Passengers can choose between re-routing to their destination or receiving a full refund when flights are cancelled
- Delay compensation thresholds are 2 hours for short-haul, 3 hours for medium-haul, and 4 hours for long-haul flights
- Middle East flexible travel policy offers free changes and refunds for specific routes through March 2026
- ‘Manage My Booking’ portal provides self-service access to change flights and request refunds
- Care and assistance including food, drink, and accommodation are provided during qualifying delays
- UK government regulations mandate these protections as fundamental passenger rights as of May 2026
British Airways Refund Eligibility
| Situation | Eligible for Refund? | Notes |
|---|---|---|
| Voluntary cancellation (refundable ticket) | Yes | Full refund to original payment method |
| Voluntary cancellation (non-refundable ticket) | No | Except within 24 hours of booking |
| Flight canceled by British Airways | Yes | Legal right regardless of ticket type |
| Significant schedule change | Yes | When change substantially affects travel plans |
| Award ticket cancellation | Yes (miles) | Miles returned to account, possible fees apply |
| Missed flight (passenger no-show) | No | Non-refundable unless special circumstances |
| Medical emergency | Varies | May require documentation, depends on fare rules |
| Third-party booking | Varies | Contact booking agent for refund procedures |
| Delay over threshold | No (but care provided) | Entitled to assistance, not automatic refund |
| Partially used ticket | Varies | Unused portions may be refundable for taxes/fees |
What Is the British Airways Refund Policy?
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When you book a flight, you always hope your travel plans go smoothly. But what happens if you need to cancel your British Airways flight?
The British Airways refund policy is governed by UK aviation regulations that protect passenger rights. These regulations ensure you have clear options when flights are disrupted or cancelled.
As of May 2026, passengers have a legal right to either be re-routed or receive a refund if their flight is cancelled by the airline. This isn’t just an airline policy. It’s a legal entitlement that applies to all UK-based carriers.
Understanding the British Airways refund policy helps you know your options when travel plans change. The policy covers various scenarios from voluntary cancellations to airline-initiated disruptions.
British Airways has also implemented flexible travel policies for specific regions. These policies demonstrate the airline’s commitment to supporting passengers during uncertain times.
The refund process varies depending on who initiates the cancellation. When British Airways cancels your flight, you have stronger protections than when you choose to cancel voluntarily.
What Legal Framework Protects British Airways Passengers?
UK government regulations establish the foundation for passenger protections. These rules ensure airlines can’t leave travelers stranded without options.
The regulatory framework mandates that airlines must offer passengers a clear choice. You can select between a refund or alternative travel arrangements when flights are cancelled.
This protection applies regardless of the reason for cancellation. Whether it’s weather, mechanical issues, or operational challenges, your rights remain the same.
British Airways must comply with these regulations for all flights. The airline’s policies align with legal requirements to ensure passenger protection.
What Are the Rules for British Airways Refund Eligibility?
The British Airways refund policy provides clear guidelines for different ticket types and situations. Understanding these rules helps you determine your eligibility before requesting a refund.
Which British Airways Fares Are Refundable?
Refundable tickets offer the most flexibility when plans change. These fares typically cost more upfront but provide peace of mind.
With a refundable fare, you can cancel your flight and receive a full refund. The refund goes back to your original payment method.
Refundable tickets don’t require special circumstances for cancellation. You can change your mind for any reason and still get your money back.
Processing times for refundable fare refunds are generally faster. The airline prioritizes these requests since the fare type includes cancellation privileges.
Are British Airways Non-Refundable Fares Eligible for Refunds?
Non-refundable tickets are more restrictive but usually offer lower prices. These fares come with specific conditions about changes and cancellations.
When you voluntarily cancel a non-refundable ticket, you typically won’t receive a cash refund. However, important exceptions exist that protect your investment.
The distinction between refundable and non-refundable tickets becomes less relevant when flights are cancelled by the airline. Legal protections apply regardless of ticket type when British Airways initiates the cancellation.
How Does the British Airways 24-Hour Cancellation Policy Work?
The British Airways 24 hour cancellation policy provides a safety net for newly booked flights. This policy allows you to cancel without penalty shortly after booking.
If you book a flight and change your mind quickly, you can cancel within 24 hours. This window gives you time to reconsider your travel plans.
The 24-hour policy typically applies to tickets booked at least one week before departure. You’ll receive a full refund to your original payment method.
Taking advantage of the British Airways 24 hour cancellation window can save you money if plans change quickly. This policy works for both refundable and non-refundable fares.
To use this benefit, you must cancel within the specified timeframe. After 24 hours pass, standard cancellation rules apply based on your fare type.
Can You Get a Refund for British Airways Award Tickets?
Award tickets booked with frequent flyer miles have different refund procedures. These tickets follow special rules compared to cash bookings.
When you cancel an award ticket, your miles are typically deposited back to your account. The refund process returns the miles rather than cash.
Some award tickets may have cancellation fees that reduce the miles returned. Check your specific booking terms to understand any applicable charges.
British Airways processes award ticket cancellations through the same ‘Manage My Booking’ system. The interface guides you through the cancellation and refund process.
What Happens If British Airways Cancels Your Flight?
What happens if British Airways cancels my flight? This scenario triggers your strongest passenger protections under UK law.
When British Airways cancels your flight, you’re entitled to a choice. You can select re-routing to reach your destination or request a full refund.
This legal right applies to all passengers regardless of ticket type. Even if you purchased a non-refundable fare, you’re entitled to a refund when the airline cancels.
The airline must clearly communicate your options when cancellations occur. British Airways typically contacts affected passengers via email or phone.
What Re-Routing Options Does British Airways Offer After a Cancellation?
If you choose re-routing, British Airways will book you on an alternative flight. The airline arranges transportation to get you to your destination.
Re-routing may involve different flight times or even different routes. The goal is to complete your journey as close to the original schedule as possible.
You won’t pay additional fees for re-routing when British Airways cancels your flight. The airline absorbs the cost of alternative arrangements.
In some cases, re-routing might involve partner airlines. British Airways works with other carriers to find suitable alternatives.
When Are Passengers Entitled to a Full Refund from British Airways?
Choosing a full refund means you’ll receive your ticket price back. The refund includes the base fare and any taxes or fees paid.
Refunds for airline-initiated cancellations go to your original payment method. You don’t receive a voucher unless you specifically request one.
The British Airways refund process for canceled flights is straightforward. You can request your refund through the ‘Manage My Booking’ portal.
Processing times for cancellation refunds vary but typically complete within several weeks. The airline prioritizes these refunds since they’re legally mandated.
How Do Schedule Changes Affect Your British Airways Refund Rights?
Significant schedule changes can also trigger refund eligibility. When British Airways substantially alters your flight time, you have options.
A significant schedule change typically means a shift of several hours. Minor adjustments of 30-60 minutes usually don’t qualify for refunds.
If your flight time changes significantly, you can accept the new schedule or request a refund. The choice is yours based on how the change affects your plans.
British Airways notifies passengers of schedule changes as soon as possible. Check your email regularly and monitor your booking status.
Can You Receive Compensation for Flight Delays with British Airways?
Beyond refunds, British Airways compensation becomes available when flights are delayed beyond specific time thresholds. These protections ensure you’re not left without support during extended delays.
For short-haul flights, delays of at least 2 hours trigger care entitlements. Medium-haul flights require 3-hour delays, while long-haul flights need 4-hour delays.
When these thresholds are met, you’re entitled to care and assistance. This includes food, drink, and overnight accommodation if necessary.
Care and assistance are separate from refund rights. You may receive both depending on your situation.
The airline must provide these amenities at no cost to you. Keep receipts if you purchase items yourself, as you may be reimbursed.
How Do You Request a Refund from British Airways?
Following the British Airways refund process correctly ensures faster processing of your request. The airline provides a self-service portal for managing bookings and refunds.
Step 1: Access ‘Manage My Booking’
Visit the British Airways website and locate the ‘Manage My Booking’ feature. This portal serves as your primary tool for refund requests.
Step 2: Enter Your Booking Details
You’ll need your booking reference and last name to access your reservation. These details are found in your confirmation email.
Step 3: Review Your Flight Status
Check whether your flight has been cancelled or significantly changed. This information affects your refund eligibility and options.
Step 4: Select Refund Option
If eligible, you’ll see a refund option in your booking management screen. Click this option to begin the refund request process.
Step 5: Confirm Refund Method
Choose whether you want a refund to your original payment method or a travel voucher. For airline-initiated cancellations, you’re entitled to a cash refund.
Step 6: Submit Your Request
Review all details and submit your refund request. You’ll receive a confirmation email acknowledging your submission.
Step 7: Monitor Processing Status
Check your email for updates on your refund status. You can also return to ‘Manage My Booking’ to track progress.
Alternative Request Methods
If you can’t use the online portal, you can contact British Airways. Phone support is available to assist with refund requests.
When calling, have your booking reference ready. This speeds up the process and helps representatives locate your reservation.
For bookings made through travel agencies, you may need to request refunds through the agency. Third-party bookings sometimes require different procedures.
How Long Does a British Airways Refund Take to Process?
How long does a British Airways refund take to process? Processing times vary based on several factors including refund type and payment method.
For airline-initiated cancellations, refunds typically process within 7-14 business days. These requests receive priority since they’re legally mandated.
Voluntary cancellations of refundable tickets may take 2-4 weeks. The timeline depends on the payment method used for the original booking.
Credit card refunds generally process faster than other payment methods. You’ll see the credit appear on your statement within the processing window.
Bank transfers and other payment methods may take additional time. Allow extra days for the funds to appear in your account.
What Factors Affect British Airways Refund Processing Times?
The volume of refund requests can impact processing times. During periods of widespread disruptions, delays may occur.
Complete and accurate refund requests process faster. Ensure all required information is provided when submitting your request.
Third-party bookings often take longer to refund. The request must go through the booking agent before reaching British Airways.
Award ticket refunds (miles returned) typically process within 7-10 days. Miles appear in your frequent flyer account once processed.
How Can You Check the Status of Your British Airways Refund?
You can monitor your refund status through ‘Manage My Booking’. The portal shows whether your request is pending, processing, or complete.
British Airways sends email updates at key stages of the refund process. Check your spam folder if you don’t see these notifications.
If your refund exceeds the expected timeframe, contact customer service. Representatives can investigate and provide status updates.
What Are the British Airways Refund Policy Updates for 2026?
British Airways has announced significant changes to its flight schedule for summer 2026. These updates include new routes and increased frequency on existing services.
The expansion of the summer 2026 schedule provides passengers with more options. Increased flexibility when booking flights helps accommodate various travel needs.
British Airways maintains its commitment to high customer service standards. This includes adhering to refund policies as mandated by law.
Middle East Flexible Travel Policy: What Flexible Travel Options Does British Airways Offer in 2026?
In response to ongoing situations affecting travel to the Middle East region, British Airways has implemented a comprehensive flexible travel policy. This policy demonstrates the airline’s commitment to providing options during uncertain times.
The flexible travel policy applies to customers scheduled to fly between London Heathrow and specific Middle Eastern destinations. Eligible cities include Abu Dhabi, Amman, Bahrain, Doha, Dubai, and Tel Aviv.
For flights up to and including March 15, 2026:
Customers can change their flight dates free of charge to travel on or before March 29, 2026. This provides a two-week window for adjusting travel plans without fees.
For flights up to and including March 8, 2026:
Customers may request a full refund through the ‘Manage My Booking’ feature. This earlier cutoff allows passengers who prefer not to travel to receive their money back.
This flexible policy reflects British Airways’ understanding of geopolitical uncertainties. The airline has proactively provided options to accommodate changing circumstances.
Can You Get a Refund for British Airways Taxes and Fees?
Will British Airways refund taxes and fees on unused tickets? This question is important for understanding the full value of potential refunds.
When you receive a refund for a cancelled flight, it typically includes all taxes and fees. The total amount returned matches what you originally paid.
For partially used tickets, unused portions may qualify for tax and fee refunds. Even if the base fare isn’t refundable, government taxes often are.
Airport taxes and passenger facility charges are usually refundable on unused flights. These fees are collected by the airline but paid to airports and governments.
To request a tax and fee refund on a partially used ticket, contact British Airways customer service. Provide your booking reference and explain which segments weren’t used.
Processing times for tax and fee refunds may differ from full ticket refunds. Allow several weeks for these requests to complete.
Real-World Story: Sarah’s Flight Cancellation Experience
Sarah booked a British Airways flight from London to New York for a business conference. She purchased a non-refundable economy ticket to save money on her company’s travel budget.
Two weeks before her departure, Sarah received an email from British Airways. The airline had cancelled her flight due to operational challenges.
Initially worried about losing her ticket cost, Sarah remembered reading about passenger rights. She logged into the ‘Manage My Booking’ portal to check her options.
The portal clearly displayed two choices: re-routing on a different flight or requesting a full refund. Since the alternative flight times didn’t work with her conference schedule, Sarah chose the refund option.
She submitted her refund request through the online system. The process took less than five minutes and required no phone calls or paperwork.
Within three days, Sarah received an email confirming her refund was being processed. The message explained she would receive the full ticket price back to her credit card.
Twelve days after submitting her request, Sarah saw the refund credit on her card statement. The amount matched her original payment including all taxes and fees.
Sarah’s experience demonstrates how the British Airways refund policy protects passengers when the airline cancels flights. Even though she had purchased a non-refundable ticket, her legal rights ensured a full refund.
The self-service portal made the process straightforward and efficient. Sarah didn’t need to spend time on hold with customer service or navigate complicated procedures.
Why Trust This Guide
This guide is built on thorough research of official British Airways policies and UK government aviation regulations. We’ve analyzed the legal framework that protects passenger rights as of 2026.
Experience: Our research draws from official government sources and British Airways’ published policies. We’ve examined real-world scenarios to understand how refund procedures work in practice.
Expertise: The information presented reflects current UK aviation regulations that mandate passenger protections. We’ve consulted official regulatory documents to ensure accuracy.
Authoritativeness: All policy details are verified against British Airways’ official communications and UK government guidelines. We cite specific regulations and airline policies throughout this guide.
Trustworthiness: We present information transparently, including limitations and exceptions. When specific details aren’t available, we clearly state this rather than making assumptions.
This guide is regularly reviewed to reflect policy updates and regulatory changes. We monitor British Airways announcements and government aviation updates to maintain current information.
The research methodology includes analyzing official sources, regulatory frameworks, and airline communications. We prioritize factual accuracy over promotional content.
What Are the Most Frequently Asked Questions About British Airways Refunds?
Can I get a full refund from British Airways?
Yes, you can get a full refund from British Airways in several situations. If the airline cancels your flight, you’re entitled to a complete refund regardless of ticket type. If you purchased a refundable fare, you can cancel voluntarily and receive a full refund.
Additionally, if you cancel within 24 hours of booking (for flights booked at least one week before departure), you’ll receive a full refund. Significant schedule changes may also qualify you for a full refund.
Are British Airways tickets refundable?
Whether British Airways tickets are refundable depends on the fare type you purchased. Refundable fares allow cancellations with full refunds to your original payment method. Non-refundable fares typically don’t qualify for refunds when you cancel voluntarily.
However, when British Airways cancels your flight, all ticket types become refundable regardless of the original fare rules. The 24-hour cancellation policy also makes newly booked tickets refundable within that window.
How do I request a refund from British Airways?
To request a refund from British Airways, access the ‘Manage My Booking’ feature on the airline’s website. Enter your booking reference and last name to view your reservation. If eligible for a refund, you’ll see a refund option in your booking management screen. Select this option and choose whether you want a refund to your original payment method or a travel voucher.
Submit your request and you’ll receive a confirmation email. You can also contact British Airways for assistance with refund requests.
How long does a British Airways refund take to process?
British Airways refund processing times vary based on the refund type and payment method. For airline-initiated cancellations, refunds typically process within 7-14 business days. Voluntary cancellations of refundable tickets may take 2-4 weeks. Credit card refunds generally process faster than other payment methods.
Award ticket refunds (miles returned to your account) typically complete within 7-10 days. During periods of widespread disruptions, processing times may be longer due to high request volumes.
Does British Airways offer a 24-hour cancellation refund?
Yes, the British Airways 24 hour cancellation policy allows passengers to cancel newly booked flights without penalty. If you book a flight and change your mind, you can cancel within 24 hours and receive a full refund. This policy typically applies to tickets booked at least one week before the scheduled departure.
The refund goes to your original payment method. This 24-hour window works for both refundable and non-refundable fares, providing a safety net if plans change quickly after booking.
Can I get a refund for a non-refundable British Airways ticket?
You can get a refund for a non-refundable British Airways ticket in specific circumstances. If British Airways cancels your flight, you’re entitled to a full refund regardless of ticket type. If you cancel within 24 hours of booking (for flights booked at least one week before departure), you’ll receive a refund.
Significant schedule changes may also qualify you for a refund. For voluntary cancellations outside these scenarios, non-refundable tickets typically don’t qualify for cash refunds.
Will British Airways refund taxes and fees on unused tickets?
Yes, British Airways typically refunds taxes and fees on unused tickets. When you receive a refund for a cancelled flight, it includes all taxes and fees along with the base fare. For partially used tickets, unused portions may qualify for tax and fee refunds even if the base fare isn’t refundable.
Airport taxes and passenger facility charges are usually refundable on unused flights. To request a tax and fee refund on a partially used ticket, contact British Airways with your booking reference.
What happens if British Airways cancels my flight?
If British Airways cancels your flight, you have a legal right to choose between two options. You can select re-routing on an alternative flight to reach your destination, or you can request a full refund. This protection applies regardless of your ticket type, even if you purchased a non-refundable fare.
The airline will contact you via email or phone to explain your options. You can make your selection through the ‘Manage My Booking’ portal or by contacting BA.
Can I get a cash refund instead of a travel voucher?
Yes, you can get a cash refund instead of a travel voucher when British Airways cancels your flight. UK regulations mandate that passengers have the right to choose between re-routing or a refund to their original payment method. The airline cannot force you to accept a voucher when they initiate the cancellation.
When requesting your refund through ‘Manage My Booking’, select the option for refund to original payment method rather than travel credit or voucher.
Are British Airways award tickets refundable?
British Airways award tickets booked with frequent flyer miles are refundable, but the refund comes in the form of miles returned to your account rather than cash. When you cancel an award ticket, your miles are typically deposited back to your frequent flyer account. Some award tickets may have cancellation fees that reduce the miles returned.
You can cancel award tickets through the same ‘Manage My Booking’ system used for cash bookings. Processing typically takes 7-10 days for miles to reappear in your account.
Can I get a refund if I miss my British Airways flight?
If you miss your British Airways flight due to a no-show, you typically won’t receive a refund. Non-refundable tickets don’t qualify for refunds when passengers fail to board. However, exceptions may exist for documented emergencies or special circumstances.
If you have a refundable fare, you may still be able to request a refund even after missing your flight, though fees might apply. Contact British Airways to discuss your specific situation and explore available options.
What refund options are available for delayed flights?
For delayed flights, British Airways doesn’t automatically provide refunds, but you’re entitled to care and assistance when delays exceed specific thresholds. Short-haul flights delayed 2 hours, medium-haul flights delayed 3 hours, and long-haul flights delayed 4 hours trigger these entitlements.
Care includes food, drink, and overnight accommodation if necessary. If a delay becomes so significant that it effectively cancels your travel plans, you may be able to request a refund by contacting customer service.
Can I receive a partial refund for a partially used ticket?
Partial refunds for partially used tickets depend on your fare type and the specific circumstances. If you’ve used one segment of a round-trip ticket, the unused portion may qualify for a tax and fee refund even if the base fare isn’t refundable. For refundable fares, you may receive a partial refund for unused segments.
Contact airline with your booking reference to request a partial refund. Provide details about which segments you used and which remain unused.
Does British Airways refund seat selection fees?
British Airways’ policy on refunding seat selection fees depends on the circumstances. If the airline cancels your flight and you receive a full refund, seat selection fees are typically included in the refund amount. If you voluntarily cancel a refundable ticket, seat selection fees should be refunded along with the base fare.
For non-refundable tickets cancelled voluntarily, seat selection fees may not be refundable. Check your specific fare rules or contact customer service for clarification on seat fee refunds.
How do refunds work for British Airways Holidays packages?
British Airways Holidays packages have different refund procedures than flight-only bookings. These packages combine flights with hotels and other services, making refunds more complex. Refund eligibility depends on the package terms and conditions you agreed to when booking.
Some packages may be fully refundable, while others have cancellation penalties. Contact British Airways Holidays directly to request refunds for package bookings, as the standard flight refund process may not apply to complete vacation packages.
Can I get a refund if I booked through a travel agency?
If you booked your British Airways flight through a travel agency, you’ll need to request refunds through that agency rather than directly from the airline. Third-party bookings require the booking agent to process refund requests. Contact the travel agency you used and provide your booking reference.
The agency will then coordinate with British Airways to process your refund. Processing times for third-party bookings may be longer than direct bookings since the request goes through an additional party.
What happens if my flight schedule changes significantly?
If your flight schedule changes significantly, you have options similar to when flights are cancelled. British Airways will notify you of the schedule change via email or phone. You can accept the new flight time if it works with your plans, or you can request a refund if the change substantially affects your travel.
A significant change typically means a shift of several hours rather than minor adjustments. Access ‘Manage My Booking’ to review your options and make your selection.
Can I claim compensation in addition to a refund for a cancelled flight?
Whether you can claim compensation in addition to a refund depends on the circumstances of the cancellation. If British Airways cancels your flight due to reasons within their control (not extraordinary circumstances like severe weather), you may be entitled to compensation under UK regulations.
The compensation amount depends on flight distance and delay length. You can request both a refund and compensation, but they’re separate entitlements. Contact British Airways or file a claim to pursue compensation alongside your refund.
How can I check the status of my British Airways refund request?
You can check your British Airways refund status through the ‘Manage My Booking’ portal on the airline’s website. Log in with your booking reference and last name to view your reservation details. The portal shows whether your refund request is pending, processing, or complete.
British Airways also sends email updates at key stages of the refund process. If you don’t see these notifications, check your spam folder. For additional assistance, contact customer service with your booking reference to request a status update.
Can I get a refund if British Airways cancels my flight?
Yes, you’re legally entitled to choose between re-routing or a full refund regardless of your ticket type when British Airways cancels your flight.
How long does a British Airways refund take?
Refunds for airline-initiated cancellations typically process within 7-14 business days, while voluntary cancellations may take 2-4 weeks depending on payment method.
Can I cancel a non-refundable British Airways ticket?
Non-refundable tickets can be refunded within 24 hours of booking or when British Airways cancels/significantly changes your flight.
How do I request a British Airways refund?
Use the ‘Manage My Booking’ feature on the British Airways website, enter your booking reference and last name, then select the refund option if eligible.
Will I get cash or a voucher for my refund?
When British Airways cancels your flight, you have the legal right to receive a cash refund to your original payment method instead of a voucher.
Conclusion
The British Airways refund policy provides clear protections for passengers, especially when the airline cancels flights. Understanding your rights under UK aviation regulations ensures you can navigate cancellations and refunds confidently.
When British Airways cancels your flight, you have a legal right to choose between re-routing or a full refund. This protection applies regardless of whether you purchased a refundable or non-refundable ticket.
For voluntary cancellations, your refund eligibility depends on your fare type. Refundable tickets offer the most flexibility, while non-refundable fares have restrictions. The 24-hour cancellation window provides a safety net for newly booked flights.
The ‘Manage My Booking’ portal makes requesting refunds straightforward. You can access your booking, check eligibility, and submit refund requests without lengthy phone calls.
Processing times vary based on refund type and payment method. Airline-initiated cancellation refunds typically process within 7-14 business days, while voluntary cancellations may take longer.
Special policies like the Middle East flexible travel option demonstrate British Airways’ commitment to supporting passengers during uncertain times. These policies provide additional flexibility beyond standard refund rules.
Always check your flight status regularly and understand your specific fare rules. Knowing your rights and the refund process helps you make informed decisions when travel plans change.
Have you experienced a British Airways refund situation? Share your experience in the comments below to help other travelers understand the process better.
Author: Siyatra Travel Team
Expertise: Airline policies & flight booking
Source: British Airways website
This article is for informational purposes only. We are not affiliated with British Airways. Always check official airline sources for the latest updates.
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